We are looking for a reservations executive to join our team. Relevant experience of at least 4 years. We specialize in revenue and reservations management for our clients and are looking for a prompt performer for our highest-performing properties in Goa.
Key responsibilities:
1. Receive and log enquiries for short-term accommodation across multiple properties
2. Ensure conversion of the enquiry into a qualified booking
3. Apprise the guest on the nooks and corners of the property (including location, layout, pricing, and meals)
4. Give the guest an idea of their entire stay with a key focus on the guest experience
5. Work in sync with the operations team to manage the schedule/calendar
6. Work on being in touch with the operations team to ensure deliverables promised to the guest are being met out
7. Manage enquiries offline through social media, references and online on Airbnb
8. Create booking confirmations and update confirmed booking details on MS Excel
9. Set processes, set guest expectations, and be available on call for the guest
Requirements:
1. 4+ years in a similar role
2. Mind-blowing communication skills
3. Super efficient with MS Excel and Word
4. Should have an eye for detail
5. Comfortable working across various shift timings
Annual CTC: ₹ 2,40,000 - 3,00,000 /year
We are a property management company (HOME-ZONED) offering a bouquet of services to property owners helping them maximize revenues through short-term rentals.
You can also think of us as a network of vacation rental specialists having worked with the biggest travel company in the world i.e. Airbnb. Based on the scope of work, we charge a commission on each reservation.