We are seeking a highly motivated and customer-focused individual to join our team as a sales support and partnership specialist. Your primary responsibility will be to act as a partner to our clients from onboarding till issue resolution. Your secondary responsibility will be to work on acquiring new clients through lead generation and product demos.
Key responsibilities:
1. Respond promptly and effectively to customer queries raised during their use of our product, using phone, email, or other communication channels as appropriate
2. Cultivate strategic partnerships with institutions, education bodies, recruitment firms, and training & placement organizations
3. Serve as a point of contact for partner inquiries and meticulously document support requests, ensuring all pertinent information is recorded, including problem description, resolution, user reaction, and necessary follow-up actions
4. Collaborate with colleagues and cross-functional teams to efficiently and promptly resolve customer issues, utilizing internal resources and escalating complex problems to the technical team lead or manager as needed
5. Actively participate in educational opportunities and events to promote Resumod, contributing to its continued success in the market
6. Develop and implement a comprehensive partnership strategy to expand our network
7. Nurture existing partnerships by regularly engaging with partners, understanding their needs, and addressing any concerns or complaints in a timely manner
Candidate Profile:
1. Graduation (in any stream) with relevant experience of 0-2 years
2. Excellent communication skills, both written and verbal, with a strong ability to articulate complex ideas in a clear and concise manner
3. Customer-focused mindset, with a genuine passion for delivering exceptional service and support
4. Attention to detail and organizational skills to ensure accurate documentation of customer interactions and issue resolution
5. Familiarity with using support tools and software systems to manage customer inquiries is a plus
6. Proven experience in building and managing partnerships with institutions, education bodies, or training & placement organizations is a plus
Resumod is India's first platform for on-the-go resume building for students. We are a part of the Falcon Minds Consulting group and integrated with Get Set Resumes, India's premium professional resume branding and LinkedIn profile writing firm since 2011. We are a team of 30+ professionals with credentials of writing 25000+ resumes to date for professionals from 35 countries in the world and an average.
