Therapy Advisor Fresher Job (Remote)

Key responsibilities:

1. Stay up to date with the Felicity therapy plans information, process, and other FAQs that are typically asked by customers
2. Connect with potential customers, gain an understanding of their needs, and convince them to enroll in a therapy plan
3. Assess the background of all the counselors and recommend the most suitable counselor to each customer if they need assistance choosing one
4. Gather customer information on call and update it on the CRM
5. Maintain meaningful relationships with existing customers to ensure that they are retained
6. Identify and nurture high-quality leads (people who are likely to buy)
7. Ensure timely follow-ups with all potential customers to close the sale

Requirements:

1. Graduate from a recognized college or university and an experience of a minimum of 6 months in the relevant field and freshers can also apply
2. The ability to speak regional Indian languages & having experience with CRM software will be an advantage
3. Exceptional verbal, oral & written communication skills
4. Willingness to learn, a positive outlook & result oriented
5. An in-depth understanding of sales principles, strategies, and tactics
6. Empathetic & patient to handle customers in a more efficient manner
7. Should have excellent English communication skills

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