Voice Process (work From Home After 3 Months) Job (Remote)

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Job Overview
We are seeking a Junior Voice Process Executive to join our team in Malad, Mumbai. The candidate will initially work on-site before transitioning to a remote, full-time position after three months. We require candidates with 1 to 3 years of experience in a similar role. The ideal candidate will have excellent verbal communication skills and a strong background in customer service.

Qualifications and Skills
Proficiency in customer service to foster positive client interactions and relationships.
Strong verbal communication skills to effectively convey information and address inquiries.
Active listening skills to ensure understanding and accurate response to customer needs.
Experience in call center operations to efficiently manage high call volumes and customer queries.
Familiarity with CRM software to maintain and organize customer records and data.
Effective problem-solving abilities to identify issues and implement solutions quickly.
Data entry skills for accurate input and management of customer information.
Excellent time management to handle multiple tasks and prioritize responsibilities effectively.

Roles and Responsibilities
Handle customer inquiries and provide timely and accurate information through voice communication.
Manage and resolve customer complaints efficiently and professionally.
Ensure high levels of customer satisfaction by delivering consistent and reliable service.
Maintain detailed and up-to-date records of all customer interactions in the CRM system.
Assist in improving departmental processes by providing feedback and suggestions.
Engage in training sessions to enhance skill sets and operational knowledge.
Collaborate with team members to ensure seamless communication and coordinated efforts.
Identify opportunities for enhancing customer experience and share insights with management.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.