1. Work on end to end management and handholding of designated clients
2. Act as the first point of contact with banks, designated clients, and internal stakeholders
3. Work on end-to-end handling of new clients including requirement collation, coordination with banks, and internal teams i.e. technology and tech ops
4. Handle and resolve customer complaints
5. Manage, troubleshoot, give effective solutions, provide information & reports, and improve customer satisfaction
6. Generate business leads from banks & existing clients
7. Nurture account management clients to be key accounts
8. Coordinate with internal teams and follow up to ensure that appropriate actions were taken on customers' requests
9. Identify urgent situations and escalate issues appropriately
Who can apply:
1. Any graduates/post-graduate ideally with around 2 years of client handling experience
2. Excellent communication skills In English, Hindi, and Marathi (written and verbal)
3. Good listening skills and active problem-solving skills
4. Computer savvy and ability to multitask
5. Ability to handle pressure
SabPaisa (SRS Live Technologies) - headquartered in New Delhi, with eight other regional offices - is a rapidly growing fintech company that has developed the world's first API driven unified payment platform which supports all methods of payment collection such as cards, net-banking, UPI, QR, and wallets to offline options like e-Cash, e-NEFT, e-RTGS & Bharat QR.
We are changing the way financial institutions, hospitals, government bodies, SAAS & e-commerce companies, schools, colleges, universities, councils, trusts, etc. collect money and data from their clients and customers. Our executive team consists of senior members with more than 90 years in banking and technology having brands in their resumes like IIT, IIM, ICICI, HDFC, Axis, etc.
