1. Manage daily activities of operational sales support and customer service
2. Work on tending to customer needs and managing all customer-facing activities and assisting the sales team with all order processing & despatch procedures
3. Work as a liaison between sales (Key account manager), technical & design, production, stores, logistics, quality, service & accounts to address all customer commitments
4. Work on creating quotes, processing orders in a timely manner, planning deliveries, processing requests for expedited delivery of rush orders, reviewing customer pending items, and ensuring absolute 100% customer satisfaction and delight
5. Work on customer interfacing to communicate deliveries, dispatch details, technical specification confirmations or deviations & getting the required approvals, resolving issues & complaints, and regeneration of business
6. Work on being responsible for timely updates & communication with customers over email
7. Work on multi-tasking and handling queries over the phone, and email and update the details in the ERP system as per the defined processes and another operational requirement (This ensures timely accurate updates to the sales team)
8. Develop a rapport & build relationships with the customer's procurement, stores/inventory, quality team, and other stakeholders to ensure the regeneration of business
9. Work on intuitively requesting customer service feedback from the customers and suggest process changes and/or additions to improve service delivery statistics and customer experience
10. Report to the sales support & customer service manager
Our name & logo CosBen aptly signifies higher benefits at lower costs. In other words, we are committed to offering global quality at a local price. We offer erection & commissioning services if required, and support with special technical sessions for OEMs and end-users to address all the issues jointly for better performance of the product. CosBen deals in bulk powder material handling equipment such as conveying & feeding equipment, filtering systems, valves & actuators, aeration systems for fluidization, pressure control equipment, and vibratory equipment.