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Senior Executive - ORM Job

Senior Executive - ORM

Swiggy

Bangalore

Start date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

2-4 years

2-4 years experience

Apply By

10 Sep' 24

Posted 1 week ago

Job

0 applicants

About the job

Key responsibilities:

1. Attend all the queries, complaints, and requests across the company's social media platforms proactively
2. Raise issues to the concerned teams and follow up for resolutions
3. Keep the customers and stakeholders informed about the status of the problem proactively and continuously
4. Ensure customer satisfaction and business success
5. Build credibility with customers by empathizing with their problem in words; proactively understand their needs and respond promptly
6. Document all customer issues via emails and customer support tools, adhere to the process, and follow up timely
7. Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Skill(s) required

Client Interaction Client Relationship Effective Communication English Proficiency (Spoken) English Proficiency (Written) Problem Solving Social Media Marketing

Earn certifications in these skills

Learn Social Media Marketing

Learn Business Communication

Who can apply

1. Candidates with minimum 2 years of experience.

Other requirements

1. Working knowledge of platforms like Facebook, Google Play Store, and Twitter

2. Active Twitter handle with a good following and some exposure in any platform of communication including media relations, internal communication, branding, and social media is desirable

3. Experience of at least 1 year in customer service

4. Should be smart, witty, and have a sense of humor

5. Willingness to work in shifts (24/7 working environment)

6. A problem-solving attitude

7. Good command over English Language with the ability to effectively communicate information in written format

Salary

Annual CTC: Competitive salary

Number of openings

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

About Swiggy

Website

Swiggy is an on-demand food delivery service that lets customers order from any restaurant in the neighborhood and gets the food delivered super fast (much faster than Domino's 50% of the time). We're an early-stage VC-funded startup growing at dizzying speeds. We are a bunch of passionate individuals who wake up every single day to build something valuable in the ecosystem. We all are graduates from IITs, BITS, and IIMs having worked in top e-commerce startups, investment banking and consulting but having said that, we don't care much for the pedigree as much for the fire in the belly.