Why CDM Smith?
Job Description:
CDM Smith provides lasting and integrated solutions in water, environment, transportation, energy and facilities to public and private clients worldwide. As a full-service consulting, engineering, construction, and operations firm, we deliver exceptional client service, quality results and enduring value across the entire project life cycle.
Experience with ServiceNow design, development, and implementation in an enterprise environment.
Solid understanding of the ServiceNow APIs and web services + experience/skills in supporting ServiceNow with multiple integrations / interfaces.
Ability to build ServiceNow reports, dashboards, and custom home pages for multiple user types.
Configuration and deployment of ServiceNow including portal UI, ACLs and permissions models.
A good understanding of requirements definition.
Must be able to convert user stories into functional and technical specifications.
Must have extensive experience in developing/configuring business rules (incl. complex and custom workflows), SLAs, notifications, and email templates.
Should have a strong understanding of scripting.
Experience in developing functional and technical specifications, user guides, and provide user training.
Good understanding of Agile methodologies.
Excellent communication, presentation, and writing skills.
Problem solver strong analytical and decision-making skills.
Minimum Qualifications:
Bachelors degree in Computer science, Information Systems, Information Technology, Software Engineering, Computer Engineering or related discipline.
3 - 8 years of related experience in ServiceNow.
Skills and Requirements:
Experience with ServiceNow ITSM platform.
Good knowledge of Java Script, Angular JS, Jelly.
Experience with both server-side and client-side of ServiceNow.
Experience with business rules and integrating ServiceNow to other Applications using REST/SOAP.
Experience using ServiceNow Incident, Problem, Knowledge, Virtual Agent and other ServiceNow applications.
Exposure to ServiceNow platform capabilities and tools like Discovery, Orchestration, Service Portal, Custom Application development, Performance Analytics, Flow Designer, Integration Hub and any other application modules.
Certified System Administrator (CSA) certification is good to have.
