Software Operations Executive (Customer Handling) Fresher Job

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Software Operations Executive (Customer Handling)

Faclon

Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 2,50,000 ₹ 2,00,000 - 2,50,000 /year
Experience
0-2 years
0-2 years experience
Apply By
30 Aug' 22
Posted 3 weeks ago
Fresher Job
17 applicants

About the job

Key responsibilities:

1. Handle software operations
2. Work on key software account management
3. Respond to customer queries and get them resolved over call or chat
4. Work on customer relationship building and maintenance
5. Handle customer queries and solutions
6. Work on the development and logic implementation
7. Provide technical and non-technical customer support
8. Handle complaints from existing customers to build strategies for improving the overall customer experience and fostering loyalty
9. Handle software solutions
10. Coordinate with the project, product, and S/W team internally
11. Work on customer training and on-site visits, If required

Skill(s) required

English Proficiency (Spoken) Google Suite (G Suite) Google Workspace Internet of Things (IoT) MS-Excel

Other requirements

Successful in a corporate environment

Strong communication skills, including active listening and clear articulation

Ability to solve problems and alleviate conflicts or escalate tactfully

Ability to multitask, manage time, and prioritize

Able to work individually and as a team

Salary

Annual CTC: ₹ 2,00,000 - 2,50,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 20%

Number of openings

2

About Faclon

Faclon Labs is a Mumbai-headquartered deep-tech IoT company founded by IIT-Bombay alumni. Over the years, we evolved as a one-stop and highly relevant IoT & AI company to drive digital transformation and industry 4.0 among enterprises. Having a focus on deep technologies and continuous innovations, Faclon has become one of the leading companies in the IoT space with an aggressive portfolio of customers in India and overseas.
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