1. Research and identify solutions to software and hardware issues
2. Diagnose and troubleshoot technical issues, including account setup and network configuration
3. Manage user accessibility at the software level
4. Diagnose and troubleshoot software-related issues and connect with OEM if required
5. Refer to the internal databases or external resources to provide accurate tech solutions
6. Prioritize and manage several open issues at the time
7. Follow up with clients to ensure their IT systems are fully functional after troubleshooting
8. Prepare accurate and timely reports
9. Document technical knowledge in the form of notes and manuals
10. Prepare the functional requirement document by coordinating with the software team
11. Interact with the customer and conduct requirements by gathering tasks
Requirements:
1. Male candidates living nearby Chhatarpur (will be preferable)
2. Working knowledge of Microsoft Dynamics and POSH
Isourse is a tech start-up. We provide one-stop solutions to our customers for all their tech & infra needs, primarily for supply chain, logistics, and the e-fulfillment industry. We firmly believe in understanding the requirements of the customer & thereupon, designing the best-customized solution for them, and aiming to offer the highest possible standard of service.
We do that by giving our clients undivided attention whenever required. Our advanced technology promotes performance, safety, and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields. But the same vertical integration business model that keeps all design and manufacturing processes in-house also gives us the incentive to hire top performers from different backgrounds, including operations, finance, accounting, information technology, sales, marketing, and communications.
