Tech Support Job in Bangalore at Neokred Technologies Private Limited
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Bangalore

Start date
Starts Immediately
CTC
2 - 3 LPA
Apply By
24 Dec' 22
Posted 3 weeks ago
Fresher Job
About Neokred Technologies Private Limited
Neokred Technologies is in the business of offering banking as a service and a highly dynamic neo banking service which makes it display as a tech partner for financial & nonfinancial institutions and corporate clients for the issuance of prepaid cards, digital wallets, credit facilities, and various new-gen fin-tech payment innovations.

The company has extensive expertise in delivering online and mobile payment services and technology, including but not limited to online payments, mobile peer-to-peer transactions, merchant applications, mobile agent applications, analytics, online and mobile payroll and bill payment solutions, online and mobile government service applications, mobile and online financial service technology, card management platform, credit facilities, advance salary disbursement, loyalty programs, and brand marketing.
Activity on Internshala
Hiring since November 2022
1 opportunity posted
About the job
Key responsibilities:

1. Act as the initial point of contact for all related concerns from clients
2. Address technical issues and coordinate between the clients and our quality analysis team
3. Take ownership of customer issues reported and see problems through to resolution
5. Provide prompt and accurate feedback to customers
6. Prioritize and manage several open issues at one time responsibly

Requirements:

1. Candidates with any bachelors degree
2. Prior experience in technical support for about 6 months to 1 year (required)
3. Excellent problem-solving and communication skills
4. Ability to diagnose and troubleshoot basic technical issues
5. Familiarity with remote desktop applications and help desk software
6. Proficiency in MS Office
7. Ability to prioritize and manage several milestones and projects efficiently

Additional information:

At Neokred, we have integrated with the best corporate reward programs to help monetize every employee's spending. Our platform simplifies expense disbursements and improves organizational productivity. We also constantly work on breakthrough banking products. We are looking for the role of technical support, who possesses strong interpersonal skills in addition to technical expertise. You are responsible for troubleshooting software problems, you will use email and chat applications to resolve the clients' queries. The technical support team should talk to customers directly and maintain or create written documentation.
Skill(s) required
Client Relationship MS-Excel MS-Office
Earn certifications in these skills
Salary
Duration: 6 months
Salary during probation: 20,000 - 25,000 /month
After probation:

Annual CTC: 2 - 3 LPA (All fixed)

Perks
5 days a week
Number of openings
3

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