Technical Associate Fresher Job

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Technical Associate

Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,10,000 - 3,00,000 ₹ 2,10,000 - 3,00,000 /year
Experience
0-2 years
0-2 years experience
Apply By
6 Jun' 23
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Provide technical support to clients over the phone by using remote desktop tools
2. Learn quickly and possess in-depth knowledge of the functionality of our cloud-hosted software product (Xceednet.com)
3. Solve queries from clients about our software product through email or over the phone
4. Configure and maintain the MikroTik routers at the client locations remotely (on-the-job training will be provided)
5. Help clients resolve the computer networking issues at their end to the best of your knowledge
6. Work as a team by collaborating with other teammates

Skill(s) required

CCNA Computer Networking English Proficiency (Spoken) English Proficiency (Written) MS-Office

Other requirements

Must have knowledge of computer networking

Should be able to provide support over the telephone

Should keep mail correspondence on a regular basis

Must have knowledge about remote desktop support tools such as TeamViewer, AnyDesk, etc.

Preferable to have knowledge of configuring and maintaining MikroTik or similar routers

Prior work experience as network support in an ISP environment is preferred

Should be creative and an efficient problem solver

Good communication skills.

Should preferably be living in the Eastern Suburbs of Mumbai

Should be able to commute daily to our office in Mulund (East)

Comfortable working in the morning or evening shift

Salary
Duration: 6 months
Salary during probation: ₹15,000 - 20,000 /month
After probation:

Annual CTC: ₹ 2,10,000 - 3,00,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 10%

3. Other incentives: 10%

Number of openings

1

About Xceednet

We are a cloud-hosted software service provider. Our main product is the "internet subscriber management software" solution. Our clients are small to medium-sized internet service providers.
Activity on Internshala
Hiring since February 2022
4 opportunities posted
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