Key responsibilities include working on providing technical support.
Skills & Experience required:
1. Excellent communication skills (must)
2. Tech savvy (must)
3. Customer handling skills (must)
4. Basics Windows OS knowledge and troubleshooting (preferred)
5. Printer installation and configuration, printer troubleshooting (preferred)
6. Basic network issues-IP address changed basic troubleshooting (preferred)
7. Prior experience with remote desktop applications (preferred)
8. 1 year of international BPO experience or tech support experience (preferred)
9. Only computer science graduate
Additional details:
1. Shift timings: 24/7 shift (rotational)
2. Week offs: Rotational, twice a week
3. Work Model: Work from the office
Annual CTC: ₹ 2,00,000 - 3,00,000 /year
Solid Systems Global is an established, worldwide provider of multi-vendor, multi-technology IT service solutions covering the complete life cycle of installed-based enterprise hardware. Established in 1989 and headquartered in the UK, Solid Systems Global has an international reach through its regional offices in strategic countries and over 110 service locations across 6 continents. Our international management team collaborates to deliver support solutions customized to meet each customer's and countries unique requirements.
