Technical Support Executive Job in Chennai at Bytize Technology Solutions Private Limited
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Chennai

Start date
Starts Immediately
CTC
3 - 3.2 LPA
Apply By
24 May' 22
Fresher Job
Fresher Job
About Bytize Technology Solutions Private Limited
We are a SaaS-based product development company based in Chennai and the US. PosBytz is one of our SaaS products for businesses.
Activity on Internshala
Hiring since November 2020
66 opportunities posted
7 candidates hired
About the job
Key responsibilities:

1. Work on responding to customer queries over email, calls, and in-person
2. Work on documenting customer issues and requirements
3. Work on coordinating with the technical team for resolution & onboarding of new customers
4. Provide insights on client-to-business interactions and gather new requirements & issues/bugs from clients
5. Engage with customers, maximize value, and resolve customer queries as per the SLAs
6. Hold product demonstrations for customers and partners
7. Follow the support process from onboarding to training
8. Schedule and follow-up client demo's for training
9. Manage all reseller/distributors' onboarding, training, and support
10. Mediate between clients and the organization
11. Aid in product design and product development
Skill(s) required
MS-Excel
Who can apply

1. Must be social, analytical, possess an aptitude for learning and updating, and able to communicate clearly and effectively

2. Have a computer science or equivalent bachelor's degree

3. Should have experience in working for SaaS products as part of technical support

4. Should have the previous experience of 0-3 years working in the technical support team

5. Have the ability to self-learn

6. Highly organized and able to multi-task

7. Self-driven and proactive nature

8. Excellent communication and interpersonal skills

9. Preferably can speak multiple languages

10. Demonstrate leadership qualities

11. High computer literacy and ability to learn new software

12. Knowledge of technical support processes

13. Patient and active listener

Salary

Annual CTC: 3 - 3.2 LPA

Annual CTC breakup:

1. Fixed component: 90%

2. Variable component: 10%

Number of openings
2