1. Must be social, analytical, possess an aptitude for learning and updating, and able to communicate clearly and effectively

2. Have a computer science or equivalent bachelor's degree

3. Should have experience in working for SaaS products as part of technical support

4. Should have the previous experience of 0-3 years working in the technical support team

5. Have the ability to self-learn

6. Highly organized and able to multi-task

7. Self-driven and proactive nature

8. Excellent communication and interpersonal skills

9. Preferably can speak multiple languages

10. Demonstrate leadership qualities

11. High computer literacy and ability to learn new software

12. Knowledge of technical support processes

13. Patient and active listener