Technical Support Executive Fresher Job

Key responsibilities:

1. Work on responding to customer queries over email, calls, and in-person
2. Work on documenting customer issues and requirements
3. Work on coordinating with the technical team for the resolution & onboarding of new customers
4. Provide insights on client-to-business interactions and gather new requirements & issues/bugs from clients
5. Engage with customers, maximize value, and resolve customer queries as per the SLAs
6. Hold product demonstrations for customers and partners
7. Follow the support process from onboarding to training
8. Schedule and follow-up client demo's for training
9. Manage all reseller/distributors' onboarding, training, and support
10. Mediate between clients and the organization
11. Aid in product design and product development

Who can apply:

1. Must be social, analytical, possess an aptitude for learning and updating, and able to communicate clearly and effectively
2. Have a computer science or equivalent bachelor's degree
3. Should have experience in working for SaaS products as part of technical support
4. Should have the previous experience of 0-3 years working in the technical support team
5. Have the ability to self-learn
6. Highly organized and able to multi-task
7. Self-driven and proactive nature
8. Excellent communication and interpersonal skills
9. Preferably can speak multiple languages
10. Demonstrate leadership qualities
11. High computer literacy and ability to learn new software
12. Knowledge of technical support processes
13. Patient and active listener

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