Squarcell Resource India is a part of Squarcell Group & one of the fastest-growing human resource & staffing companies in India. We have got an excellent blend of individuals from both management as well as technical background who understand the very core concept of manpower recruitment & human resource services. We fulfill the manpower recruitment of our valued employers, covering almost every sector in India.
The bouquet of our services includes payroll outsourcing & staffing solution, training & development, placement services, and manpower recruitment. Our primary goal is to assist our clients with building the strongest management teams possible. To that end, we endeavor to thoroughly understand our clients' staffing objectives and profile the skills & background required for a job. We rightly evaluate the job requirements of our clients and recommend the best fit for the concerned job profile.
Activity on Internshala
Hiring since July 2021
79 opportunities posted
400 candidates hired
About the job
Key responsibilities:
1. Work on responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests, and providing after-hours on-call support for troubleshooting technical issues.
2. Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing, and security
3. Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution, or escalation of the issue to the appropriate team.
4. First line help desk; resolve basic level 1 and some level 2 issues including remote troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
5. Work on retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
6. Perform post-resolution follow-ups to help requests or incidents.
7. Research issues and resolves technical problems.
8. Creating/updating knowledge articles and support processes functions
Qualifications
1. Experience - Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
2. Written and verbal communication skills
3. Exceptional ability to multitask
4. Exceptional ability to adapt and learn new platforms and skills on the fly.
5. Exceptional sense of urgency
6. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
7. Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems
8. Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
9. Good to have - ITIL Knowledge
10. Graduate from an accredited institution or Under-graduate with relevant technical experience
11. Previous customer/technical support or technology experience
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)LinuxMS-OfficeWindows Mobile Application Development
