TechnoFunctional Consultant (ContactCenters) Job

Responsibilities:
Responsible to lead A team for Contact Center and solar-wind (total observability software of IT assets) projects.
Handle Level 2 and L3 troubleshooting for Contact Centers, , VoIP Protocols, omni-channel interactions, and QA and QM Modules.
Handle solarwinds implementation and support
Pre-sales support on above solution areas as well as preparing SOW
Oversee IVR Builds, Complex Integrations, API builds, and CRM Integrations.
Provide problem resolution, Root Cause Analysis, and Action Plans.

Requirements:
Minimum 5 years of experience in a similar role within an SI Company.
Strong knowledge of ICT Infrastructure solutions, Telco, and network layer.
Experience with Contact Centers technologies, networking and voice
Ability to analyze problems and provide robust solutions.
Strong understanding of monitoring networks and Contact Center Applications,
Excellent communication, and organizational skills.
Relevant industry certifications (Contact Centers, Microsoft Technologies, Network,).

MANDATORY
Technical and business communication
technical skill in Network, Voice and Contact centre
People management and team leadership

#VoIP #ContactCenter #ICTInfrastructure #Network

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.