1. Customer Engagement: Greet and interact with customers in a friendly and professional manner, provide product information, demonstrate features, and offer recommendations based on customer needs and preferences, striving to create a positive and personalized shopping experience
2. Sales Generation: Proactively approach customers to initiate conversations, understand their requirements, and guide them towards suitable products or services, utilizing sales techniques such as upselling and cross-selling to maximize revenue opportunities; meet or exceed individual and team sales targets
3. Product Knowledge: Develop a deep understanding of the company's products or services, including features, benefits, and pricing; stay up-to-date with industry trends and competitor offerings; share product knowledge with customers and address any questions or concerns they may have
4. Order Processing: Assist customers with product selection, sizing, and customization options; process transactions accurately and efficiently, including handling payments, issuing receipts, and arranging for product delivery or pickup; collaborate with other teams, such as inventory or logistics, to ensure smooth order fulfillment
5. Customer Relationship Building: Build and maintain strong relationships with customers to foster loyalty and repeat business; follow up with customers after purchases to ensure satisfaction and address any post-sales inquiries or concerns; actively seek feedback and provide exceptional customer service
6. Sales Reporting: Maintain accurate and up-to-date records of sales activities, customer interactions, and inventory levels; generate sales reports, analyze performance metrics, and provide insights to management to support decision-making and sales strategies
Skill(s) required
English Proficiency (Spoken)Hindi Proficiency (Spoken)MS-Excel
Incepted in the year 2007, Maruti Flex Private Limited is a Bangalore-based company incorporated in the business of trading signage products, self-adhesive tapes, and plastic granules.