Telecaller Job

Key responsibilities:

1. Responsible for counselling the clients, and their enquiries selling Immigration products & services, over the phone, through email & in person.
2. Provide expert advice on available visa options, eligibility criteria, and potential challenges.
3. Responsible for achieving individual/team revenue targets.
4. Collect basic documents from clients and ensure accuracy and completeness of the same.
5. Follow up on clients on payments.
6. Stay informed about changes in immigration laws, policies, and procedures.
7. Address client inquiries, and concerns, and provide updates throughout the immigration process.
8. Identify and address challenges or issues that may arise during the immigration process. Work with clients to develop solutions and mitigate potential obstacles.
9. Maintain accurate and up-to-date records/trackers of client interactions, immigration process, and outcomes.
10. Generate reports on the status of immigration cases and compliance metrics.
11. Educate clients on immigration policies, procedures, and potential changes affecting their applications.
12. Work on any other additional responsibilities as and when required.

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