Voice Process Analyst Fresher Job

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Voice Process Analyst

EClerx Services Limited

Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,16,000 ₹ 2,16,000 /year
Experience
0-2 years
0-2 years experience
Apply By
11 Feb' 23
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Interact with techs in the field to provide them with real-time support
2. Check the status of services on account in diagnostic tools
3. Ensure to take appropriate steps to resolve customer's problems
4. Work on the troubleshooting of technical issues related to customer services tier 1.5 support
5. Communicate effectively and close looping with the client in case of observations
6. Update the status of internal as well as client tools
7. Meet process expectations with high-quality standards and adherence to SLAs
8. Adhere to the information security requirements

Skill(s) required

Client Interaction
Earn certifications in these skills

Other requirements

Good communication skills and interpersonal skills

Flexible working on night shifts

Ability to analyze information and evaluate results to choose the best solution and solve problems

Experience/Fresher eligible

Education qualification: Any graduate/undergraduate - (B.E, BTech, M. E, MTech, MSc., B.Pharm, MBBS candidate not eligible for this post)

Salary
Duration: 6 months
Salary during probation: ₹18,045 - 21,000 /month
After probation:

Annual CTC: ₹ 2,16,000 /year

Perks

5 days a week Health Insurance Life Insurance

Number of openings

20

About EClerx Services Limited

eClerx is a data analytics service provider specializing in competitive intelligence and pricing optimization programs for a number of industries and derivative operations for the financial services market. With a proven track record of delivering world-class quality and innovation to Fortune 1000 companies, eClerx offers an unparalleled blend of people, processes, and technologies to help clients substantially improve their performance at a reduced cost. Our service portfolio spans a range of data process & analytics services, etc. We understand client needs and solve business problems by custom designing data processes, assembling a delivery team comprising generalists & domain specialists, and developing customized software to integrate the eClerx process with client internal systems and processes.
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Hiring since January 2023
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