As our sales and administrative associate, you will play a pivotal role in driving growth and ensuring operational excellence.
Key responsibilities:
1. Schedule and confirm appointments, focusing on converting potential clients during initial therapy calls.
2. Promote therapy services and communicate their benefits to clients effectively.
3. Manage cancellations, rescheduling, and reminders to maintain high conversion rates.
4. Communicate with clients via phone and email, ensuring a positive experience and answering inquiries.
5. Track and manage payment information, process refunds, and remind clients of due dates.
6. Maintain clinic materials, organize promotional materials, and ensure a clean environment.
7. Keep accurate records of client and therapist information, generate reports, and analyze data.
8. Provide administrative support to the sales team, manage schedules, and handle customer inquiries.
This position offers an opportunity to contribute significantly to our clinic's growth and client satisfaction. The role involves a flexible schedule within an 8-hour shift and is based in our Mulund West location.
Selection Process: This is the initial stage of our selection process. Shortlisted candidates will progress to additional tasks in the second round and interviews in the third round.
Mending Mind is a mental healthcare establishment pioneered and powered by certified professionals with a common intent in mind. What is that intent? The mental and emotional well-being of all individuals around us. A handful of us banded together in 2018 to promote, inspire, and facilitate change in the perception of mental health and its related issues. We are a steadily growing organization that is branching into both online and offline services to suit the different needs of our clients and audiences. We offer a diverse variety of therapies, workshops, training, and learning opportunities in order to inch closer and closer to our collective goal.
