Customer Onboarding/Support Internship

Selected intern's day-to-day responsibilities include:

1. Onboard new customers: assist with account setup and guide customers through the initial stages of using our product.
2. Customer Support: respond to customer inquiries via phone, email, and chat, and work to resolve customer issues in a timely manner.
3. Customer Success Metrics: track and analyze customer usage and satisfaction metrics, and identify areas for improvement.
4. Customer Communication: maintain regular communication with customers, proactively addressing any concerns or needs they may have.
5. Product Feedback: gather customer feedback and insights, and provide this information to the product team to help inform future product development.


Requirements:
1. Strong communication skills: excellent written and verbal communication skills, with the ability to communicate effectively with customers at all levels.
2. Attention to detail: the ability to pay close attention to detail, ensuring that all customer information is accurate and up-to-date.
3. Technical aptitude: a strong understanding of software and technology, and the ability to learn new software quickly.
4. Customer-focused: a genuine desire to help customers succeed, with a focus on delivering exceptional customer service.
5. Self-starter: the ability to work independently and take initiative, with a proactive approach to problem-solving.

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