We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative.
Selected intern's day-to-day responsibilities include:
1. Handling daily chat interactions with customers promptly and professionally.
2. Assisting customers in navigating our website and placing orders
3. Resolving customer complaints and concerns efficiently and escalating complex issues to the appropriate department when necessary
4. Providing accurate and timely information to customers regarding product availability, pricing, shipping, and delivery
5. Guiding customers through the returns and replacement process, ensuring a seamless experience
6. Maintain a high level of chat quality by adhering to company guidelines and standards.
7. Collaborating with other team members to handle cross-functional tasks and ensure smooth operations
8. Keeping abreast of product updates, promotions, and company policies to provide accurate information to customers
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 10th May'24 and 14th Jun'24
3. are available for duration of 1 month
4. are from or open to relocate to Mohali and neighboring cities
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
We're a digital first eCommerce company based out of Mohali that focuses on selling Spiritual Goods.
