Content & Ops (Trust And Safety) Work From Home Internship

Selected intern's day-to-day responsibilities include:

1. Identify and assess customers needs to achieve satisfaction
2. Build sustainable relationships of trust through open and interactive communication
3. Provide accurate, valid and complete information by using the right methods and tools
4. Meet personal and team productivity targets and call and email handling targets
5. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
6. Keep records of customer interactions, process customer accounts and file documents
7. Follow communication procedures, guidelines and policies
8. Go the extra mile to engage customers and create WOW experience
9. Resolve customer complaints via phone, email, chat or social media
10. Use outbound means to reach out to customers and verify account information

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