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Job Title: Nursing Manager Outpatient (OP)
Location: Andheri
Qual: B.Sc. Nursing / GNM with valid State Nursing Council registration
Desirable: M.Sc. Nursing or PostGraduate certification in Nursing Administration / Hospital Management
Experience: 812 years overall nursing experience, including 35 years in OP/clinic supervisory roles (Charge Nurse/ANM/Unit Manager)
Job Purpose
To lead and ensure safe, efficient, and patientcentric nursing care across all Outpatient areas at the Andheri unit - by managing staffing, clinical standards, queue and flow management, patient safety, and accreditation/statutory compliance. The role coordinates closely with Consultants, Medical Services, Diagnostics, Pharmacy, Front Office, and Operations to deliver superior OP experience and clinical outcomes.
Accountabilities
Outpatient Nursing Operations
Direct daytoday nursing operations across OPD clinics, triage, daycare/infusion, minor procedure rooms, and preassessment desks.
Implement and monitor triage protocols, vitals capture, preconsultation assessments, and patient education.
Coordinate appointment lists, clinic room turnover, and interdepartment movement (Lab/Radiology) to reduce TATs and crowding.
Identify and resolve operational bottlenecks; escalate clinical concerns to DNS/CNO and Medical Services as needed.
Staffing, Skill-Mix & Roster Management
Prepare monthly/weekly rosters aligned to clinic calendars and peak loads; ensure adequate skillmix per specialty (e.g., oncology daycare, cardiology clinics).
Manage attendance, overtime, float/reliever pools, and agency deployment within DOA.
Balance productivity with safe nursetopatient service ratios in OP settings.
Clinical Quality & Accreditation (NABH/JCI)
Ensure compliance with OP documentation: nursing notes, triage sheets, medication administration records, consent forms (procedures/injections), and patient education leaflets.
Implement and audit protocols for medication safety (e.g., injection practices), patient identification, handover between clinic stations, fall prevention in waiting areas, and emergency preparedness.
Lead OP readiness for internal/external audits; drive timely CAPA closures for all findings.
Ensure compliance with OP documentation: nursing notes, triage sheets, medication administration records, consent forms (procedures/injections), and patient education leaflets.
Patient Safety & Incident Management
Maintain emergency readiness in OP (crash cart checks, AED availability, Code Blue drills, spill kits).
Review all OP incident reports (near misses, medication/needlestick events); coordinate RCAs with Quality/Medical Services and implement corrective actions.
Promote safety reporting and just culture among nursing staff.
Clinical Collaboration & Rounds
Coordinate clinic schedules with Consultants; ensure room readiness, supplies, instruments, and nursing support for procedures (e.g., dressings, injections, minor suturing).
Liaise with Front Office for appointment flow, with Diagnostics for slot management, and with Pharmacy for OP medication protocols.
Participate in multidisciplinary huddles; ensure followthrough on plans of care and discharge education from clinics.
Training, Competency & Performance
Conduct induction and periodic competency assessments for OP nurses (triage, BLS, safe injection, patient education standards).
Coach ANMs/Charge Nurses; run refreshers on clinicspecific competencies (e.g., chemo handling, allergy shots, ophthalmology pretests).
Manage appraisals and IDPs; organize simulations for highrisk OP scenarios (syncope, anaphylaxis).
Supplies, Equipment & Infection Control
Ensure availability and par levels of disposables, vaccines/drugs (per Pharmacy), instruments, and clinicspecific kits.
Coordinate with Biomedical Engineering for uptime/calibration of OP equipment (BP apparatus, ECG, PFT, slit lamp, etc.).
Enforce infection prevention practices in OP (hand hygiene stations, waste segregation, environmental cleaning, spill management).
Statutory & Regulatory Compliance
Ensure compliance with BMW rules, immunization coldchain documentation, AERB (if radiology adjacency), fire safety and firstaid standards within OP.
Maintain inspectionready documentation for OP clinics.
Data, Reporting & Continuous Improvement
Maintain OP dashboards: waiting time/TATs, LWBS (leftwithoutbeingseen), documentation compliance, incident trends, clinic utilization.
Present monthly metrics to Quality/Safety/Operations committees; run QI projects (e.g., triagetoconsult TAT reduction, vaccination workflow improvements).
Use audit/incident data to implement PDSA cycles and standard work.
Core Competencies
OP clinical nursing expertise & triage
Queue management and clinic operations
Stakeholder coordination with Consultants/Front Office/Diagnostics
Accreditation & regulatory knowledge (NABH/JCI/BMW)
Data literacy (dashboards, audits, RCA)
Communication & patient education
HIS/EMR proficiency; MS Office (Excel, PowerPoint)