About Company:i2v systems is a technology company in video surveillance and video analytics software. i2V stands for intelligent integrated video. i2V is a technology R&D company focusing on the design, development, and production of intelligent surveillance products. The product offerings include IP video management software, intelligent video analytics/analysis using image processing, computer vision, machine, and deep learning, automatic number plate detection system, red light violation detection system, automatic traffic counting & classification (ATCC), central monitoring system, command, and control system, smart city dashboard, PSIM (physical security information management), incident management system, cloud surveillance, and mobile surveillance.About the Role:The Project Engineer will provide on-site and off-site professional services to i2v customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between i2v and its customers. What your day will look like:Field Support: Perform installation, audit, assessment, maintenance, and technical support of i2v systems on customer premises Provide on-site and off-site professional services to i2v customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between i2v and its customers Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades special concerns, and ad-hoc consulting for software implementation, integration, training, and change requests Technical Support: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely Resolve problems in compliance with established processes Ensure timely escalation of critical customer related issues through proper channels Ensure timely resolution of customer issues Collaborate with other Technical Support specialists and R&D engineers Develop and maintain a strong relationship with new and existing customers Develop and maintain an extensive working knowledge of i2v solutions Contribute to the evolution of our software and Support processes Participate in the elaboration of technical documentation and knowledge base article Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool About you: Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent Strong analytical and troubleshooting skills in both hardware and software Flexible, with a "can do" attitude, able to multitask, with an ability to manage priorities Experience in customer service, technical support, and project management Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software Strong team player while possessing the autonomy to manage his own workload Experience in electronic Security environment (CCTV, VMS,VA,NVR, DVR) Fluent and proficient in verbal and written communication in English Any other languages will be considered a strong assetTechnical Requirements: Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) Excellent knowledge of networking principles and IP protocols Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) Experience working with SQL databases Clear understanding of TCP, IP and UDP protocol stack (DHCP, DNS, TELNET, SSH, RDP) Understanding of network storage (SAN, NAS, iSCSI) principles and networking best practices Understanding of server virtualization concepts Understanding of OS (Linux , Windows server) and Hardware (GPU, RAM, CPU etc). Skills: TCP/IP, SAN, Network-attached storage (NAS), Linux/Unix, Microsoft Windows and Graphics Processing Unit (GPU)