Back to search

Customer Service/Customer Support Work From Home Internship

Actively hiring

Customer Service/Customer Support

Yoliday LLP

Work from home

Start Date

Starts immediatelyImmediately

Duration

3 Months

Stipend

₹ 7,000 /month

APPLY BY

30 Apr' 24

189 applicants

About the work from home job/internship

Selected intern's day-to-day responsibilities include:

1. Respond promptly to customer inquiries via text-based channels (e.g., chat, messaging platforms)
2. Provide accurate information and assistance regarding Yoliday's services, policies, and procedures
3. Address customer concerns, complaints, and feedback in a professional and courteous manner
4. Assist customers with inquiries related to specific experiences available on Yoliday's platform
5. Provide recommendations, insights, and additional information to help customers make informed decisions about booking experiences
6. Relay customer requests for custom experiences to the experience team for further evaluation and coordination
7. Gather relevant details and preferences from customers to facilitate the customization process effectively
8. Troubleshoot technical issues, booking errors, and other issues encountered by customers, escalating complex issues to the appropriate team members for resolution
9. Follow up with customers to ensure their concerns are addressed satisfactorily and in a timely manner
10. Maintain accurate records of customer interactions, inquiries, and resolutions in the customer support system

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) MS-Excel MS-Office

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for the work from home job/internship

2. can start the work from home job/internship between 16th Apr'24 and 21st May'24

3. are available for duration of 3 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Excellent written communication skills, with a keen attention to detail and grammar

2. Strong customer service orientation, with the ability to empathize, listen actively, and respond effectively to customer inquiries and concerns

3. Familiarity with travel industry terminology, trends, and best practices preferred

4. Ability to multitask and prioritize tasks in a fast-paced environment

5. Proficiency in using text-based communication platforms and customer support software

6. Problem-solving skills and the ability to remain calm and composed under pressure

7. Graduation in tourism

Perks

Certificate Letter of recommendation

Number of openings

About Yoliday LLP

Website

Yoliday connects like-minded travelers for shared adventures, emphasizing collaboration and community. It enables users to create or join travel experiences, fostering unique bonds and friendships.

Activity on Internshala

Hiring since December 2023

34 opportunities posted

13 candidates hired