1. Monitor accounts and serve as the day-to-day contact for assigned accounts
2. Identify areas of opportunity, highlight best practices, and document them
3. Analyze potential issues related to customer accounts and channel them internally for faster resolution
4. Review the customer journey, identify how it s supported, and take a consultative approach with the internal team to help clients overcome issues and achieve goals
5. Communicate effectively with the internal team to understand customer needs, maximize retention and growth, and share learnings
Requirements:
1. Knowledge of CCTV infrastructure and its workings is beneficial
2. Understanding of port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras, etc.
3. Self-motivated and self-directed
4. Strong communication and interpersonal skills with an aptitude for building relationships with professionals at all organizational levels
5. Excellent organizational and problem-solving skills
6. Understanding of Linux systems is a must
7. Understanding of Docker is a plus
Wobot.ai is AI-powered video analytics and process compliance company that analyzes camera feeds for compliance of regulatory and other SOPs for other businesses. We help in reducing the risk of non-compliance, cost of monitoring, and increasing customer NPS. We see cameras as the third eye for enabling remote monitoring of businesses and processes. Our vision is to build technology that enables complete automation of process compliance monitoring. We aim to become an AI-supervisor tool that not only provides notifications of violations but also provides a pat on the back when it comes to doing the right thing. Our mission is to deliver highly accurate models at economical costs with an exceptional user experience. Our clients include IRCTC, Barista, Rebel Foods, Kitopi, Blue Tokai, Cure.fit, and many more. Our investors are Sequoia and Titan Capital.
