Patient Coordination Specialist (US Dental Office) Work From Home Internship

Company Overview: Todays Dental Services is a dedicated dental services company that provides the following excellent services: dental insurance verification, dental accounting, and dental patient coordination. The goal is to create a global excellence center for each of these services.

Selected intern's day-to-day responsibilities include:

1. Schedule and coordinate appointments for dental clinic patients, ensuring optimal utilization of clinic resources and efficient appointment flow
2. Provide accurate and up-to-date location details to patients, ensuring they have clear instructions on how to reach the clinic
3. Capture patient information, including personal information, medical history, and contact details, with meticulous attention to detail
4. Gather referral information to track the source of patient referrals and facilitate communication between referring providers and dental clinics
5. Collect and verify insurance information from patients, ensuring accurate billing and claims processing
6. Make confirmation calls to patients to ensure attendance and reduce no-show rates
7. Accept and manage rescheduling requests, making necessary adjustments to the appointment schedule
8. Coordinate prescription management, including tracking medication requirements, assisting with refills, and liaising with pharmacies when necessary
9. Respond to Google chats and emails promptly, providing accurate and helpful information to patients' inquiries
10. Address queries and conversations on the chatbot platform, ensuring a personalized and satisfactory user experience
11. Respond to Google reviews in a timely and professional manner, addressing patient feedback and maintaining a positive online reputation for dental clinics

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