Customer Relationship Executive Fresher Job

We are looking for a customer relationship executive. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. (Female candidates are preferred.)

Key responsibilities:

1. Manage large amounts of incoming and outgoing phone calls
3. Identify and assess customers' needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid, and complete information by using the right methods/tools
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure the resolution
7. Keep records of customer interactions, process customer accounts, and file documents
8. Follow communication procedures, guidelines, and policies

Requirements:

1. Proven customer support experience or experience as a client service representative
2. Strong phone contact handling skills and active listening
3. Familiarity with CRM systems and practices
4. Customer orientation and ability to adapt/respond to different types of characters
5. Excellent communication and presentation skills
6. Ability to multi-task, prioritize, and manage time effectively

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