Customer Service Associate Fresher Job

At Finscope, we are seeking a talented and dynamic customer service associate to join our team! If you have a knack for effective communication and possess excellent English proficiency (spoken), this is the perfect opportunity for you. Join us in revolutionizing the financial industry and providing exceptional customer support to our clients.

Key responsibilities:

1. Engaging with customers via phone, email, and live chat, ensuring a prompt and professional response to their inquiries
2. Providing accurate information about our products and services, guiding customers through the buying process, and offering appropriate solutions
3. Resolving customer complaints and conflicts by actively listening, empathizing, and finding swift resolutions to ensure customer satisfaction
4. Updating customer accounts and databases with relevant information, ensuring data accuracy and confidentiality
5. Collaborating with other departments to address customer concerns and escalate complex issues to the appropriate team members for resolution
6. Proactively identifying opportunities to improve customer service processes, suggesting ideas to enhance the overall customer experience
7. Maintaining a positive and enthusiastic attitude, consistently striving to meet and exceed customer expectations while adhering to company policies and procedures

Join us at Finscope, where you will have the chance to make a significant impact, grow professionally, and be part of an inclusive and supportive team. Take the leap and apply now to embark on an exciting journey in customer service excellence!

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