We are currently seeking a desktop support engineer to join our team. The ideal candidate will possess a basic understanding of Windows, Linux, Mac, and Office 365, along with strong problem-solving skills and a customer-focused approach. As an IT support technician, you will be responsible for addressing user tickets related to hardware, software, and networking, conducting remote troubleshooting, and providing guidance to users with simple, step-by-step instructions.
Key responsibilities:
1. Address user tickets regarding hardware, software, and networking issues, providing timely resolution and excellent customer service
2. Utilize a basic understanding of Windows, Linux, Mac, and Office 365 to troubleshoot and resolve technical issues
3. Conduct remote troubleshooting to diagnose and resolve problems efficiently
4. Test alternative pathways until an issue is resolved, ensuring minimal disruption to users
5. Guide users with simple, step-by-step instructions to resolve technical issues independently
6. Maintain accurate inventory records of hardware, software, and other IT assets
7. Communicate effectively with users to gather necessary information and provide updates on issue resolution status
8. Collaborate with other members of the IT team to escalate and resolve complex technical issues
9. Document support activities and solutions for future reference
IndiaLends is a financial technology start-up based in Delhi-NCR. The company was founded by former UK's Capital One banker Gaurav Chopra who has more than 15 years of domain expertise in driving innovation in digital finance, credit analytics, and mobile payments in the Indian and global markets. We aim to make financial products affordable and easily accessible to the person who needs financial assistance the most. Our team is equipped with experienced and qualified finance professionals associated with top-notch institutions such as IIT, LBS, IIM, Stephen's, LSE, and various global banks.
