We are seeking a motivated and customer-oriented technical customer support specialist to join our team. This role is crucial for providing technical assistance and support related to our software products, ensuring customers can optimize their use of our tools effectively and efficiently.
Key responsibilities:
1. Provide timely and accurate customer support via email, phone, or live chat
2. Troubleshoot and resolve issues related to our products and services
3. Assist customers in setting up and configuring software to fit their needs
4. Maintain a thorough understanding of our product offerings to offer potential solutions
5. Document customer interactions and solutions effectively
6. Collaborate with the technical team to enhance product functionality based on customer feedback
Requirements:
1. Strong ability to troubleshoot and resolve technical issues related to software and applications
2. Experience in providing customer support in a tech environment, particularly with SaaS products
3. Proficiency in using help desk software and CRM systems like Intercom
4. Excellent communication skills, with the ability to explain complex concepts clearly and concisely
5. A passion for technology and a strong desire to help others
6. Ability to work flexibly in a dynamic team environment
1. Candidates with minimum 1 years of experience.
1. Ideal Candidate Profile
2. Proven experience in a technical support role, preferably in a SaaS company
3. Familiarity with common software troubleshooting practices
4. Knowledge of customer service principles and practices
5. Excellent problem-solving skills
6. Strong organizational and multitasking abilities
7. A patient and professional demeanor
8. Bachelor’s degree in computer science, information technology, or a related field is preferred
Annual CTC: ₹ 4,50,000 - 5,00,000 /year
TexAu is a company under Eulercoder Technologies. We make data automation and AI tools for sales teams. We automate all the manual work that businesses are doing for years. We at TexAu automate the web and generate leads to scale businesses faster. We have over 200+ automation for different social media platforms and 80+ integrations with the top most used Sales tools. Today TexAu is used by over 5000+ businesses worldwide. We are a fully remote and globally distributed company with our team members located in India, Dubai, France, USA, and Africa regions.
