1. Planning activities and resources for incoming batches of students
2. Ensuring students receive all program, project, other initiatives, etc. related information in-time and in-full
3. Understanding and solving their queries quickly by liaising with different stakeholders, both internal and external - academic team, product & tech team, industry experts, current and ex-students, etc.
4. Coordinating with different teams to ideate new activities that will further improve their experience and executing the same
5. Keeping a close watch on the feedback received from the students on various initiatives and incorporating any changes required
6. Identifying gaps/activities which can be managed more efficiently & designing and implementing processes (including building upon/modifying the existing ones) to deliver an outstanding experience to students
7. Employing various tools and platforms to automate processes thereby reducing human intervention to ensure a seamless delivery
Ability to clearly and crisply communicate ideas, both verbally and in writing
Ability to be persistent and careful with the work
Working knowledge of MS Office (Excel, Word, and Powerpoint) and comfort with the general usage of tools and technologies that support process automation
Empathy and a high emotional quotient to actively engage with students, understand & solve their queries
A user-focused mindset to design processes and activities to deliver an outstanding experience to all stakeholders
A knack for getting things done to ensure timely resolution of all user challenges
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 4,00,000 - 4,50,000 /year
Annual CTC breakup:
1. Fixed component: 85%
2. Variable component: 15%
Perks
Informal dress code Free snacks & beverages
Additional information
Your goal would be to lead and execute various activities that lead to a gold standard learning experience. If you draw energy and satisfaction by helping people become a better version of themselves, this is the role for you.
Kraftshala makes India's most loved marketing and sales training programs with an advocacy score of 95%. We believe that education becomes a lot more fruitful, and a lot more fun, when you get kickass practitioners and real experts to train emerging talent. Our programs are built on frameworks and examples from the best in the industry and they are consistently updated with the latest, cutting-edge tools & learnings from the field. This is why S&M professionals from India's top consumer companies (like Unilever, P&G, Nestle, Yum! Brands, etc.) as well as students currently studying in the best business schools of the country (IIMs, ISB, FMS, XLRI, SP Jain, IIFT, etc.) find value in our programs (remember 95%?). We are a team that is gunning to bring transformative changes to India's higher education ecosystem. Welcome to the ride!
