We are seeking a customer service representative to join our Wono team. You will be responsible for helping customers by providing product and service information and resolving technical issues.
Key responsibilities:
1. Handle customer inquiries and complaints
2. Provide information about the products and services
3. Troubleshoot and resolve product issues and concerns
4. Document and update customer records based on interactions
5. Develop and maintain a knowledge base of the evolving products and services
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Annual CTC: ₹ 5,20,000 - 6,40,000 /year
Annual CTC breakup:
1. Fixed component: 80%
2. Variable component: 15%
3. Other incentives: 5%
Wono is a direct and online P2P platform designed exclusively for the exchange of property and services between individuals. Within one ecosystem, users on the platform can exchange work opportunities and physical assets without the need to withdraw funds from other systems or process through exterior sources. In other words, Wono combines the fast and easy online functions of sites like Airbnb, Turo, and Upwork in a way that utilizes its technology to become an active participant in the rapidly growing & economic marketplace of sharing and exchanging services.
