Customer Service Specialist Job (Remote)

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Customer Service Specialist

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 5,20,000 - 6,40,000 ₹ 5,20,000 - 6,40,000 /year
Experience
0-5 years
0-5 years experience
Apply By
3 Dec' 21
Posted 3 weeks ago
International
Job

About the job

We are seeking a customer service representative to join our Wono team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Key responsibilities:

1. Handle customer inquiries and complaints
2. Provide information about the products and services
3. Troubleshoot and resolve product issues and concerns
4. Document and update customer records based on interactions
5. Develop and maintain a knowledge base of the evolving products and services

Skill(s) required

Client Relationship MS-Excel MS-Office MS-Word

Other requirements

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Salary

Annual CTC: ₹ 5,20,000 - 6,40,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 15%

3. Other incentives: 5%

Number of openings

13

About Wono Inc

Wono is a direct and online P2P platform designed exclusively for the exchange of property and services between individuals. Within one ecosystem, users on the platform can exchange work opportunities and physical assets without the need to withdraw funds from other systems or process through exterior sources. In other words, Wono combines the fast and easy online functions of sites like Airbnb, Turo, and Upwork in a way that utilizes its technology to become an active participant in the rapidly growing & economic marketplace of sharing and exchanging services.
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