Admin Internship

About EMMERA: EMMERA is a chic, exclusive, and affordable vegan handbag brand that combines style with sustainability. We aim to redefine fashion by offering premium-quality handbags that are cruelty-free and accessible.

Role Overview:

We are looking for a detail-oriented and organized Admin Intern to support our day-to-day operations. You will be responsible for handling administrative tasks, managing customer inquiries, coordinating logistics, and ensuring smooth business operations.

Selected intern's day-to-day responsibilities include:

1. Customer Support: Respond to customer inquiries via email, WhatsApp, and social media, ensuring prompt and professional communication.
2. Order Management: Track orders, process returns/exchanges, and coordinate with logistics partners to ensure timely deliveries.
3. Inventory Management: Assist in monitoring stock levels and coordinating restocking with suppliers.
4. Logistics Coordination: Liaise with courier services to resolve shipping issues, track deliveries, and manage order fulfillment.
5. Data Entry & Reporting: Maintain and update records related to sales, orders, and customer interactions.
6. Vendor Coordination: Communicate with manufacturers, suppliers, and other external partners as needed.
7. Process Improvement: Identify areas to streamline operations and enhance efficiency.

What We're Looking For:

1. Strong organizational and multitasking skills.
2. Excellent communication skills (both written and verbal).
3. Ability to handle customer queries with patience and professionalism.
4. Basic knowledge of Excel/Google Sheets for data management.
5. Self-motivated, proactive, and detail-oriented.
6. Prior experience in customer service, logistics, or admin work is a plus but not mandatory.

Why Join Us?

1. Gain hands-on experience in business operations and customer service.
2. Work closely with the founder and core team of a growing fashion brand.
3. Flexible work environment with learning opportunities.
4. Opportunity for a full-time role based on performance.
To Apply: Send your resume and a brief cover letter to [your email]. Let us know why you'd be a great fit for EMMERA!

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