Edelweiss is a complete financial services firm, evolved over the years from a boutique investment bank. We have built a strong presence across verticals in the equity capital markets, financing, asset management, and retail business. The firm's culture promotes an entrepreneurial and results-driven approach while teamwork and intellectual rigor are an integral part of one's performance. We encourage members to display higher levels of initiative, hunger for learning, be self-driven, and taking on additional responsibility. We recognize and nurture talent. Learning is embedded in our DNA and has been a constant feature of the Edelweiss culture. Working with Edelweiss means constantly challenging your own capabilities to reach newer heights. Edelweiss considers itself as a -young- organization and defines young as hungry for growth and driving that hunger through innovation and creativity- our core values.
1. Coordinate with internal teams and external vendors to troubleshoot and resolve complex issues in vendor products
2. Participate in the process of integrating and releasing a new application/software functionality patch of a vendor product (vendor patch management)
3. Ensure completeness of root cause for major/critical incidents, and wherever possible resolve or provide workarounds, suggestions, and improvements to mitigate future incidents
4. Follow standard support procedures and other documentation as required to ensure the support and availability
5. Seek senior approvals if any
6. Follow appropriate procedures and policies (i.e., change control, security and auditing, release, configuration, and problem and incident management)
7. Provide input to the implementation, backup, and roll-back plans
8. Update the support lead & users about the resolution
9. Anticipate and address potential issues before they become issues
