Business Analyst (Customer Success Team) Internship

Selected intern's day-to-day responsibilities include:

1. Serve as a techno-functional consultant, providing expert recommendations on processes.
2. Configure and manage clients' instances on TruBlu; assist and train clients to independently handle these tasks.
3. Provide assistance to the team by helping in the drafting presentations or materials.
4. Ensure smooth onboarding of new customers, enabling quick value realization and delivering an exceptional initial experience with TruBlu through process maintenance and adaptation.
5. Provide support to clients during critical HR events such as peak hiring seasons and campus recruitment drives.
6. Assist clients in resolving queries or bugs as needed.
7. Collect feedback on product experience throughout the customer lifecycle via targeted surveys.
8. Proactively identify risks, implement mitigation strategies, and escalate issues when necessary.

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