Business Analytics Internship

Selected intern's day-to-day responsibilities include:

1. Work with customers and understand their configurations and usage patterns of Zycus application/s (like sourcing, contract management, supplier management, procurement, etc.)
2. Provide training to customers on upcoming changes for new releases every quarter
3. Proactively communicate with customers and resolve their issues
4. Plan, estimate and drive the execution of change and service requests
5. Identify patterns in customer-raised tickets (issues and queries) and work towards permanently addressing them
6. Work on all aspects of maintenance of an already implemented customer including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user/supplier set-up, and testing support
7. Work with the technical account manager to ensure deliverables are on time, increase efficiency and resolve issues for customers by coordinating with multiple teams from Zycus & the customer side to achieve customer satisfaction

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