Client Servicing Internship in Gurgaon at Delhivery Private Limited
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Start Date
Starts immediatelyImmediately
3 Months
12,000 /month
31 Jul' 21
Posted 3 weeks ago
About Delhivery Private Limited
Delhivery is India's largest commerce enablement company. Our mission is to fulfill all of India's online and offline consumption through best-in-class industry solutions, domain expertise, and PAN India operations. Delhivery offers extensive services ranging from last-mile deliveries, third-party fulfillment, freight services (FTL/LTL), warehousing services, and software solutions such as channel integration software for sellers selling across multiple platforms.

Since its inception in 2011, Delhivery has spread its presence across 1200+ cities, working with more than 1,00,000 sellers and 4,000 clients. With fulfillment space across 4,70,000 square feet, we have expanded our reach to more than 13000 PIN codes delivering 4 lakh+ orders per day.
Activity on Internshala
Hiring since August 2020
9 opportunities posted
1 candidate hired
About the internship
Selected intern's day-to-day responsibilities include:

1. Monitoring day-to-day operations
2. Analyzing key lanes performance of first & last mile operation
3. Emphasizing to enhance the clients' satisfaction
4. Monitoring speed of delivery, volume, and the root cause of fluctuation
5. Coordinating directly with clients and operating and billing clients
6. Designing SOP, mapping and freezing requirements, and providing the best solutions to the business
7. Meeting with prospective clients to enhance the base
8. Conducting team meetings to address day to constrains
9. Tapping grey areas of concern and implementing needful actions to sort ASAP
10. Working on NDR management and performance report evaluation
11. Sharing MIS reports with allocated clients
12. Conducting NPS survey both internally & externally
13. Providing proactive input in external & internal flaws/changes
14. Analyzing results of operations to discover more efficient ways to utilize resources
15. Sharing inputs over network expansion considering competitor presence & their strategy
Skill(s) required
Client Relationship
Earn certifications in these skills
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 16th Jul'21 and 20th Aug'21

3. are available for duration of 3 months

4. are from or open to relocate to Gurgaon and neighboring cities

5. have relevant skills and interests

Other requirements

1. Should act as a one-stop solution for clients

Certificate Flexible work hours
Additional Information

The hired intern would work on engagement, motivation, and recognition. They will promote the importance and meaning of servicing through regular communications. These include explaining the vision and benefits of service associates, their role in
achieving success, new processes or tools, progress updates, etc.

Number of openings

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