1. Work on receiving orders, placing orders, and assigning representatives to execute orders
2. Improve customer service experience, create engaged customers, and facilitate organic growth
3. Make potential customer calls and draft day to day emails
4. Take ownership of customers issues and follow problems through resolution
5. Develop service procedures, policies, and standards
6. Keep accurate records and document customer service actions and discussions
7. Analyze statistics and compile accurate reports
8. Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
9. Control resources and utilize assets to achieve qualitative and quantitative targets
10. Maintain an orderly workflow according to priorities
11. Set a clear mission and deploy strategies focused on that mission
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)MS-ExcelMS-OfficeMS-Word
1. are available for full time (in-office) internship
2. can start the internship between 24th Nov'20 and 29th Dec'20
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Added requirements
1. Must have great communication skills to deal with people
2. Must be comfortable in learning the changing technology
3. Must have knowledge of MS Office
4. Must have fluency in Hindi and English
Perks
Certificate Letter of recommendation Flexible work hours
Additional information
Are you the kind of person who understands the climate is in crisis and there's something substantial we need to do about it? Can you contribute to the following skills in a gist? Then you're the one we're looking for!
RaddiConnect is a waste management/resource recovery social enterprise working with governments, brands, the informal sector, and consumers - to prevent as many resources as possible from getting wasted into landfills and oceans, by bringing it back into the economy to get reused, repurposed, or recycled.
