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Consumer Relationship Management Internship in Gandhinagar at Sahajanand Laser Technology Limited

Consumer Relationship Management

Sahajanand Laser Technology Limited


Start Date Duration Stipend Posted On Apply By
2 Months ₹2000 /Month 12 Feb'19 19 Mar'19
Full time
With job offer
About Sahajanand Laser Technology Limited (http://www.sltl.com/):
Sahajanand Laser Technology Limited (SLTL) is a pioneer in the field of lasers in India and caters to the need of various industries. SLTL is a group of companies, providing solutions to medical, diamond, RF & microwave and various other segments.
About the Internship:
Selected intern's day-to-day responsibilities include:

1. Carry out market research through industry contacts, publications, trade events, news to identify ideas for growth
2. Provide customer service in a timely manner via several means which include email, face to face interaction, telephone, and live chat
3. Act as a liaison between customers and management in order to enhance the overall customer experience
4. Track proposed resolutions and follow up with customers in a timely fashion
5. Analyze complaints from customers and provide adequate resolutions
6. Prepare documents and reports for future reference
7. Train peers in good customer service
8. Develop and maintain vast knowledge of the products and services being offered
9. Conduct surveys regarding products, services and customer service experiences
10. Communicate customer feedback to various teams including technical and marketing departments in order to improve the overall customer experience
11. Write reports analyzing the customer service that the organization provides
12. Ideate and execute 'Customer Loyalty Programs'
# of Internships available: 5
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 12th Feb'19 and 19th Mar'19
  3. are available for duration of 2 months
  4. have relevant skills and interests
Certificate, Letter of recommendation, Job offer.

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