About Ayuvya: Ayuvya is a leading wellness company dedicated to promoting a healthy lifestyle through our range of natural and organic products. Our mission is to enhance the well-being of our customers by providing high-quality products that are both effective and safe.
Job Description: We are looking for a dedicated and customer-focused Chat Support Representative to join our team. The successful candidate will be responsible for providing exceptional customer service through live chat, resolving customer inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, a customer-centric attitude, and the ability to handle multiple chats simultaneously.
Selected intern's day-to-day responsibilities include:
1. Customer Support: Provide timely and accurate responses to customer inquiries via live chat, addressing questions, concerns, and issues related to Ayuvya products and services
2. Issue Resolution: Identify and resolve customer issues effectively, ensuring customer satisfaction and retention
3. Product Knowledge: Maintain a deep understanding of Ayuvya's product range and stay updated on new products and promotions
4. Documentation: Accurately document customer interactions and maintain detailed records of inquiries, issues, and resolutions
5. Feedback: Collect and report customer feedback to help improve products and services
6. Team Collaboration: Work closely with other customer support team members and departments to ensure seamless service and support
7. Continuous Improvement: Participate in ongoing training and development activities to enhance product knowledge and customer service skills
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 23rd May'24 and 27th Jun'24
3. are available for duration of 3 months
4. are from or open to relocate to Delhi and neighboring cities
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
1. Possess a high school diploma or equivalent; a bachelor’s degree is a plus.
2. Previous experience in customer service or chat support is preferred.
3. Excellent written communication skills.
4. Strong problem-solving abilities and attention to detail.
5. Ability to handle multiple chats simultaneously and work in a fast-paced environment.
6. Proficient in using chat support software and other customer service tools.
7. A customer-centric attitude with a passion for helping others.
Ayuvya Ayurveda is committed to enhancing holistic health and wellness through traditional Ayurvedic practices and products. Our mission is to provide natural and effective solutions for a healthier lifestyle by blending the ancient wisdom of Ayurveda with contemporary wellness needs. Discover the benefits of 100% genuine Ayurvedic health and personal care products from Ayuvya. We are dedicated to bringing the richness of Ayurvedic tradition into the modern world, offering quality products through our Ayuvya app, your one-stop destination for all Ayurvedic health and beauty needs.
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