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Customer Experience Internship in Gurgaon at FYPMoney
Applications are closed for this internship. Click here to browse more internships.
Customer Experience
Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
7500-10000 /month
Apply By
2 Jul' 21
Internship
Internship
About FYPMoney
FYPMoney is a NEO banking product designed for teenagers to provide them financial literacy and ease of financial transactions. The product will add new users group to the digital economy and will promote cashless transactions in the teenagers' segment which is currently dominated by cash.
About the internship
Selected intern's day-to-day responsibilities include:

1. Serve as the frontline for customer support in an omnichannel environment by solving problems and answering questions in a real-time, professional, and friendly manner
2. Work as the internal customer voice to report bugs, issues, or friction points that cause frustration by keeping customer empathy first
3. Provide customer insights and feature suggestions by our customers to the product team
4. Develop templates for email and chat responses to common questions
5. Assist product and operation teams to identify trends in support inquiries
6. Work closely with fraud and risk teams to identify suspicious activity to escalate quickly and accurately
7. Provide extraordinary service to customers over chat and email and occasionally over the phone in a fast-paced environment
8. Continue to learn the business and take ownership of your role and responsibilities
9. Simplify complex processes and make it easy for customers to grasp
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 18th Jun'21 and 23rd Jul'21

3. are available for duration of 6 months

4. have relevant skills and interests

Perks
Certificate Letter of recommendation 5 days a week
Number of openings
4

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