We are seeking a customer grievance executive intern to join our team. As a Customer Grievance Executive Intern, you will be responsible for addressing customer concerns and resolving issues in a timely and effective manner. You will work closely with our customer service team to ensure customer satisfaction and maintain positive relationships with our clients.
Selected intern's day-to-day responsibilities include:
1. Handle escalated customer complaints via phone, email
2. Investigate customer issues and determine the root cause of the problem
3. Collaborate with other departments to resolve customer grievances promptly
4. Keep accurate records of customer complaints and their resolutions
5. Follow up with customers to ensure their issues have been resolved satisfactorily
6. Identify recurring issues and recommend solutions to prevent future complaints
7. Assist in developing and implementing customer service policies and procedures
8. Provide feedback to the management team regarding customer concerns and suggestions for improvement
9. Stay up to date with industry trends and best practices in customer service
10. Maintain the MIS of complaint management and send daily reports to the management
Perks:
1. Hands-on experience in resolving customer complaints and improving customer satisfaction
2. Opportunity to work with a dynamic team in a fast-paced environment
3. Gain insights into the workings of a customer-centric organization
4. Mentorship and guidance from experienced professionals in the field
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 25th Apr'24 and 30th May'24
3. are available for duration of 3 months
4. have relevant skills and interests
1. Currently pursuing a degree in business administration, marketing, communications, engineering, or a related field
2. Strong communication skills, both written and verbal
3. Excellent problem-solving abilities
4. Ability to remain calm and professional when dealing with upset customers
5. Detail-oriented with good organizational skills
6. Ability to work independently and as part of a team
7. Proficiency in Microsoft Office and customer service software
8. Prior experience in customer service or a related field is a plus
Mahindra First Choice Wheels is India's largest multi-brand certified used car company with an intention to create a powerful online presence by building a premium customer-facing online brand. Part of the $16.5 billion-dollar Mahindra Group (www.mahindrafirstchoice.com/). We are the proud creator of India's leading automobile exchange platform dealing in auto - inspections, auctions, and a multitude of products specializing in simplifying buyer-seller interaction (www.ediig.com and www.autoinspekt.com). We have also successfully created one of the top 5 auto portals in the country with IndianBlueBook, a site with 1.5 million+ visitors every month and one lakh price checks (www.indianbluebook.com/). carandbike.com, amongst the most credible auto content portals in India, is part of Mahindra First Choice Wheels.
