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Customer Experience Internship

Customer Experience

Mahindra First Choice Wheels Limited

Mumbai

Start Date

Starts immediatelyImmediately

Duration

3 Months

Stipend

₹ 8,000-10,000 /month

APPLY BY

30 Oct' 24

4 applicants

About the internship

Selected intern's day-to-day responsibilities include:

1. Handle escalated customer complaints via phone and email.
2. Investigate customer issues and determine the root cause of problems.
3. Collaborate with other departments to resolve customer grievances promptly.
4. Maintain accurate records of customer complaints and their resolutions.
5. Follow up with customers to ensure their issues are resolved satisfactorily.
6. Identify recurring issues and recommend solutions to prevent future complaints.
7. Assist in developing and implementing customer service policies and procedures.
8. Provide feedback to the management team regarding customer concerns and suggestions for improvement.
9. Stay up to date with industry trends and best practices in customer service.
10. Maintain the MIS for complaint management and send daily reports to management.

Skill(s) required

Effective Communication MS-Office

Earn certifications in these skills

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 27th Sep'24 and 1st Nov'24

3. are available for duration of 3 months

4. are from or open to relocate to Mumbai and neighboring cities

5. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Candidates who have completed or are pursuing a degree in engineering, business administration, marketing, or a related field.

2. Exhibit strong communication skills, both written and verbal.

3. Demonstrate excellent problem-solving abilities.

4. Maintain composure and professionalism when dealing with upset customers.

5. Be detail-oriented with strong organizational skills.

6. Show the ability to work independently as well as part of a team.

7. Possess proficiency in Microsoft Office and customer service software.

8. Have prior experience in customer service or a related field (a plus).

Perks

Certificate Letter of recommendation Flexible work hours Informal dress code 5 days a week Free snacks & beverages

Number of openings

About Mahindra First Choice Wheels Limited

Website

Mahindra First Choice Wheels is India's largest multi-brand certified used car company with an intention to create a powerful online presence by building a premium customer-facing online brand. Part of the $16.5 billion-dollar Mahindra Group (www.mahindrafirstchoice.com/). We are the proud creator of India's leading automobile exchange platform dealing in auto - inspections, auctions, and a multitude of products specializing in simplifying buyer-seller interaction (www.ediig.com and www.autoinspekt.com). We have also successfully created one of the top 5 auto portals in the country with IndianBlueBook, a site with 1.5 million+ visitors every month and one lakh price checks (www.indianbluebook.com/). carandbike.com, amongst the most credible auto content portals in India, is part of Mahindra First Choice Wheels.

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