Customer Experience Operations Internship

Selected intern's day-to-day responsibilities include:

1. Increase quality reviews through the star of Google program
2. Coordinate with regions on the organic increase in the number of reviews
3. Work on monthly and daily RSO-wise performance mapping
4. Work on detractor management from Google
5. Work on monthly and weekly report generation with new customer impact
6. Coordinate monthly ABM mapping & change mapping
7. Work on mystery audits
8. Work on QC management of reports from auditors
9. Monitor performance and release the scorecard
10. Resolve store-level and regional-level queries/disputes
11. Work on verification of wave end report and bill processing
12. Work on spot and monthly appreciation for excellent performances
13. Work on NPS analysis for the next best action
14. Work on periodic reports to relevant departments on areas of improvement for regional and corporate
15. Work on the daily tracker to stores, ABMs, and CEEs - weekly for RBMs, RBH, and top management
16. Work on daily & monthly employee recognition and appreciation
17. Coordinate monthly ABM mapping & change mapping
18. Coordinate automation where required
19. Work on MIS
20. Work on weekly and monthly reports to corporate and regional teams
21. Work on monthly, quarterly, and annual data for corporate teams and review meet
22. Provide insights that will help to achieve results in building blocks
23. Activate lead management with time-bound reports

1