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Customer Service Assistant Internship

Actively hiring

Customer Service Assistant

The Mould Story

Mumbai

Start Date

Starts immediatelyImmediately

Duration

6 Months

Stipend

₹ 10,000 /month

APPLY BY

14 Nov' 24

26 applicants

About the internship

Selected intern's day-to-day responsibilities include:

1. Respond to customer inquiries via WhatsApp and Instagram DMs in a timely and friendly manner.
2. Conduct follow-ups on parcel deliveries with courier companies to keep customers informed about their orders.
3. Engage with customers on social media by liking, commenting, and interacting within prescribed limits to build community and encourage engagement.
4. Maintain a positive and professional demeanor while representing the brand.
5. Collaborate with the team to identify common customer concerns and suggest improvements.

Skill(s) required

Effective Communication

Earn certifications in these skills

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 14th Oct'24 and 18th Nov'24

3. are available for duration of 6 months

4. are from or open to relocate to Mumbai and neighboring cities

5. have relevant skills and interests

Other requirements

1. Excellent written and verbal communication skills.

2. Familiarity with social media platforms, particularly Instagram and WhatsApp.

3. Strong problem-solving skills and the ability to think on your feet.

4. Customer-oriented mindset with a passion for helping others.

5. Ability to work independently and manage time effectively.

Perks

Letter of recommendation Flexible work hours Informal dress code

Number of openings

About The Mould Story

Website

We are a D2C brand that sells silicone molds to artists and creators. Our e-commerce website is www.themouldstory.com. Our goal is to help our customers grow their businesses by creating wonderful products that appeal to a range of customers. Our company is only 2 years old but leads the way in the manufacture and supply of quality molds for resin art, and our range is soon going to expand to other mediums as well.

Activity on Internshala

Hiring since August 2023

19 opportunities posted

3 candidates hired