About the internship
Selected intern's day-to-day responsibilities include:
1. Collaborate with customers and partners to understand and identify issues, providing technical assistance in the setup, integrations, and usage of the Engati platform.
2. Debug any application workflow errors reported by users, ensuring that they are fixed promptly and with high quality.
3. Work with internal engineering and business development teams to research, solve, and empower customers to reach their full potential.
4. Guide customers through a series of actions, either via phone, email, or chat, until they have resolved a technical issue.
5. Document technical knowledge through notes, manuals, and FAQs.
6. Log all customer conversations, prioritize and manage multiple open issues simultaneously, and follow up with customers and internal teams to ensure timely resolution of issues.
Skill(s) required
English Proficiency (Spoken)
English Proficiency (Written)
HTML&CSS
JavaScript
Problem Solving
Python
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 1st Oct'24 and 5th Nov'24
3. are available for duration of 6 months
4. have relevant skills and interests
Other requirements
1. Seek an individual with immense energy and a strong affinity for working with customers to solve their critical issues.
2. Hold a B.Tech degree, preferably in computer science, computer engineering, electrical engineering, or related fields. Consider BCA, MCA, or similar degrees with exposure to technical skills in debugging and problem-solving.
3. Demonstrate the ability to reason, think critically, and identify problems, collaborating with teams to design, estimate, and deliver effective solutions. Exhibit strong communication skills.
Perks
Certificate
Letter of recommendation
Flexible work hours
Informal dress code
5 days a week
Free snacks & beverages
Job offer
Number of openings
2
About Engati
Engati is one of the best chatbot platforms for building bots in minutes without programming. It stands out with its extensive feature set, leveraging AI/NLP capabilities effectively, and supporting deployment across 14 channels such as web, Facebook, WhatsApp, Twitter, Telegram, and more. The platform is rapidly growing with thousands of bots deployed globally, serving a diverse range of small to large enterprise customers. Engati is consistently recognized as one of the top global chatbot platforms.
Activity on Internshala
Hiring since October 2024
Get govt-approved certification
