Customer Service/Customer Support Internship

Selected intern's day-to-day responsibilities include:

1. Order Execution:
Coordinate with various factories for timely order processing and manage related communication.
Work with factories/warehouses for timely order fulfilment.
Coordinate the timely collection of shipments both with the factories and local warehouse.
Ensure customer satisfaction by resolving customers' queries related to orders, material availability, shipments, etc.
Engage with the partners in payment collection and dispute resolution.
Directly manage order processing and execution of the system in close collaboration with the hub team.

2. Process improvement:
Engage with the sourcing team for inventory management for the india warehouse by collecting timely forecasts from the sales team, understanding TIP stocking points, and at the same time delivering on the business targets.
Work on CRM tool management - leads, offer pipeline, opportunities, etc.
Coordination with HFI factory and engineering teams.

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